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Returns, Exchanges & Repairs

We're available to help you at any time. Please do not hesitate to call or chat with one of our customer service representatives. Here are some of our most popular questions.

What happens if I don’t like the jewelry I order?

Simply call us at 1.888.202.0801, and we will help you prepare the item you ordered for return at no cost to you. Your return is risk-free because we insure your item as it ships back to Ritani.

How long do I have to decide?

To ensure you’re satisfied, Ritani offers a 30-day return policy. This means you have 30 days after you have received your item to be certain that your order completely fulfills your satisfaction.

What happens if my jewelry breaks?

We have strict quality control guidelines that help us be certain that the jewelry you order is of the highest quality, and has strong durability. If your jewelry breaks please contact a Ritani Customer Service Representative and we’ll do what we can to assist you.

What if I want to exchange my item?

Exchanges are as easy as returns. Just call us and we’ll be happy to arrange the exchange provided the item was purchased within 30 days.

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