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International FAQ

Can my order be delivered internationally?

Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in over 100 countries and territories, with support for many more coming soon. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page.

Can I place an order using a Bank Wire?

Ritani does accept Bank Wires or “Bank Transfers” for International Payments. Simply call 1.888.978.0803 or Chat Now to speak with a representative and place your order using a Bank Wire.

Can I complete orders over $25,000 USD?

Ritani does ship items internationally that are over $25,000 USD. Please call 1.888.978.0803 or Chat Now to speak with a representative to purchase an item that is more than $25,000 USD.

What is Borderfree?

Borderfree is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.

How will I know how much my order will cost?

Just add items to your basket and click on the checkout button. Borderfree will calculate and display a guaranteed order total in your bill-to-address currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

Are there any additional costs that will be due upon receipt of my order?

No. When you use the Borderfree global checkout, you will be provided with a guaranteed order total in your preferred currency. The order total presented will be the exact amount that you will be billed by Borderfree. There will never be any additional costs billed upon delivery or due as C.O.D. charges.

What currencies does Borderfree support?

Currently, Borderfree supports billing in over 60 global currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.

I live in the United States. Can I use Borderfree to ship an order internationally but pay in US dollars (USD)?

Yes, Borderfree supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a US credit card. This also works if you’re an American traveling or living abroad.

What payment options does Borderfree support?

Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, and China UnionPay, with additional payment options coming soon. Please contact your credit card company before you place your order to inform them of your upcoming purchase with Ritani and the amount you will like to charge. The Merchant of Record will be "BORDERFREE INC." Doing this will ensure fast approval of your order with Ritani.

What are my international shipping options?

Below is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.


Destination Delivery Promise

Canada 2-9 business days
Australia 2-9 business days
New Zealand 2-9 business days
United Kingdom 2-9 business days
Asia 3-9 business days
Europe 3-9 business days
United Arab Emirates 3-9 business days
South America 2-9 business days
Estimates are based on the average arrival dates. Dates may vary by country and product.

How much does international shipping cost?

Ritani ships for Free to all our international customers.

When am I billed?

Your credit card will be billed by Borderfree at the time your items leave the United States.

How much duty and taxes are charged on international orders?

Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree global checkout.

Are there any items that cannot ship to my country because they are restricted?

If, for some reason, there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.

Do you ship to US military addresses (APO/FPO)?

Orders shipping to US military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the United States.

How can I track my international order?

You can track the progress of your international package(s) here.

What will my credit card statement say?

Your credit card will be billed by Borderfree and your credit card statement will read “Borderfree”.

Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us at care@ritani.com or 1.888.9RITANI and Ritani will gladly assist you with any questions relating to your international order.

Can I purchase or redeem international rewards cards?

Unfortunately, we do not currently support the sale of rewards cards to international customers or the redemption of rewards cards for internationally-shipped orders.

What is your return policy for international orders?

If for any reason you are not satisfied with your purchase, please contact us at care@ritani.com or 1.888.9RITANI and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.

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