Ritani Lifetime Care & Warranty

Activate Your Warranty

We put as much care into building your ring as we will as long as you own it. That’s why we offer our Lifetime Care & Warranty.Simply fill out the form below. (Don’t worry, we promise to keep your info safe and secure.) Questions? Contact us at  1.888.9RITANI or chat now. Protect your Ritani piece for life. It only takes a moment. Promise.

Purchaser's Info

Birth Date
Month
Day
Year
Wedding Date
Month
Day
Year
Which terms best describe your gender?

Product Details

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Recipient's Info

We use this to associate order details in case either person decides to file a claim. Rest assured we will not use this information for marketing purposes.
We'll keep this private. Don't want to ruin the surprise ;)
Recipient's Birth Date
Month
Day
Year
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Included in your Warranty

Expert Appraisal

An expert appraisal is provided with your purchase.

Appraisal

Lifetime Cleaning

Get complimentary ring cleaning at one of our local partner jewelers.

Diamond Upgrade

Upgrade your diamond at any time- and receive 100% credit on your trade-in.

What about manufacturing defects?+

The warranty covers all manufacturing defects - it does not cover normal wear and tear. Manufacturing defects are determined upon inspection at Ritani and NOT a Ritani authorized dealer and/or retailer. Ritani will provide a prepaid shipping label to have the item sent in for inspection. Ritani will review manufacturing defects and to their discretion advise if they can repair, if not they will replace the item at no cost to consumer.

  • If Ritani confirms manufacturer defects, Ritani will cover the cost for return shipment.
  • If damage is determined to not be manufacturing defect, Ritani will notify customer and inform them of any repair services needed and cost at that time. No work will be done without customers consent at this point. Shipping both ways will be added to the fee. Priority overnight shipping is $35 one way for a US shipment. For customers outside the US, shipping costs are specific to the value of the product and destination, duties and taxes may apply.
  • Diamond coverage: if rings are received with any cracked or chipped diamonds the customer must notify ritani immediately to put in the claim. If they do not, they will not be covered.

What about examples of wear and tear not covered in defects above?+

  • Discoloration due to exposure to chemicals, makeup, swimming pools, hot tubs & bathing.
  • Prongs & precious metals wear over time and require restoration work as apart of normal wear and tear.
  • Bent, worn out and prongs that have been caught in fabrics and pulled that have allowed a stone to fall out or lost are due to normal wear and tear.
  • Lost stones or stones that have fallen out, been chipped or have broken that is caused by normal wear and tear

When is the warranty voided?+

The warranty is automatically voided if maintenance, repair, sizing and/or other services are performed by someone other than Ritani and/or a Ritani approved location. Approval needs to be granted by our CSR team and appointment for in store repair will be made by one of our CSR representatives.

Do you cover ring sizing?+

  • All ER & WR, excluding eternity bands* and alternative metals** may be resized once for free within the first year of purchase. *Eternity Bands - rings that have diamonds all around the band, therefore not allowing room for modifications. **Alternative Metals are - Cobalt, Titanium, Palladium
  • Shipping is covered both ways for the customer both US and Canada.
  • Customers may utilize a Ritani authorized dealer and/or retailer for their complementary sizing only in cases where the ring needs to be sized within ¼ size up or down. If customer would like to redeem these services at a local jeweler that is a Ritani authorized dealer, request needs to be processed through CSR team and our CSR team will facilitate an appointment between customer and store. Requests not processed through customer service are invalid and fees may be applicable.

Do you cover prong tightening, re-polishing, or rhodium plating?+

  • All of the above services must be done at Ritani and/or a Ritani authorized dealer.
  • A $35 one way shipping fee will apply for US shipments to have the item(s) sent to Ritani for servicing. Ritani will cover the return shipment. For customers outside the US, shipping costs are specific to the value of the product and destination, duties and taxes may apply.
  • If customer would like to redeem these services at a local jeweler that is a Ritani authorized dealer, request needs to be processed through CSR team and our CSR team will facilitate an appointment between customer and store. Requests not processed through customer service are invalid and fees may be applicable.

Can I get additional coverage, including wear and tear?+

For additional coverage, including wear and tear, Ritani provides protection plans through Warrentech. (click here to see more about Warrentch).