At Ritani, we like to provide complete transparency on our process, pricing and the fact that we have your best interest at heart. Many of the diamonds on our site are a part of our exclusive inventory. However, some of the diamonds listed are from third-party vendors who sell their diamonds on our site as well as other diamond and engagement ring websites. Because of this, you may purchase a diamond on our site and later be notified that the diamond is no longer available. Frustrating right? We know...but not unusual. The diamond industry is one large marketplace online and there are many people looking at the same diamonds across different sites.
If this does happen, here is what happens next:
You will receive an email within 48 hours if the diamond is not available. We will try to get you an answer sooner, but there is a delay because many of our diamond vendors are internationally based, creating a time difference.
We go out of our way to bring comparable diamonds to the table, honor your original price if possible or try to come really close!
Don't worry - you will not be charged until you accept a replacement and your diamond is ready to ship from our facility to you.
Once an order is complete on our website, we authorize your credit card - similar to a hotel reservation. It is not an actual charge, just a hold. If you decide you do not want any replacement diamonds, we contact your bank and remove the hold.
The authorization is not a charge, just a hold.
We know that getting ready to propose and going through the process of finding the right diamond and ring can be daunting, especially when you are doing it all online.
At Ritani, we try really hard to alleviate any concerns you may have. We have gemologists and specialists to help you along the way. Do not hesitate to reach out. That is what we are here for!
We're passionate about what we do and we love, love! Our goal is to help you Get The Moment Right, even if there are a few hiccups along the way.
Remember - it's the pressure that makes the diamond!
Ritani Staff xo