Our Services
Free Engraving
All jewelry comes with complimentary engraving. We can even engrave symbols such as hearts and infinity signs. Due to the nature of eternity bands, they cannot be engraved. Depending on your ring size, we can engrave up to 12 characters including spacing. Contact customer service at 1-888-9RITANI or chat now if you would like your jewelry to be engraved.
Free Ring Resizing
It’s normal to not get your partner’s ring size right the first time. Ritani offers one free ring resizing within the first year of purchase. Eternity bands are not included as a part of our free ring resizing. Just call one of our Ritani Customer Service Representatives and we'll take care of the rest.
Free Ring Sizer
Aside from visiting a jeweler, the best way to learn you or your partner’s ring size is by using a ring sizing tool. Ritani will mail you an easy-to-use ring sizer for free so you can discover your ring size at your convenience.
Free Returns & Exchanges
If you are unsatisfied with your purchase for any reason, orders can be returned for free within 30 days upon delivery to your home. We’ll even schedule a FedEx pickup at your home or office. To return or exchange your purchase, call Ritani customer service at 1-888-202-0801 and we’ll take it from there.
Free Shipping & Insurance
You’ll get free shipping any time you purchase or return an item. We also include free return insurance for your peace of mind. You’re 100% covered from when your package leaves your hands until it arrives at our door.
Buy Online, Pick Up In-Store
If you’re trying to be extra discreet with your purchase or just want added peace of mind, you can ship any item over $500 to one of our partner jewelers at no additional cost.
To find the Partner Jeweler nearest you, Contact Us.
Free Appraisals
Every piece of diamond jewelry comes with a detailed appraisal from an unbiased certified gemologist. An appraisal is a certification and confirmation of your diamond’s quality. You’ll also need to know the value of your purchase for insurance purposes so that you can protect your jewelry.
Diamond Price Match Guarantee
We are confident that we have the best diamond prices online. Contact customer service at 1-888-9RITANI or email Care@ritani.com now with your diamond quality and price specifications and we will locate a matching diamond. If you see an online competitor’s diamond priced for less, we will attempt to find a similar diamond at a lower price.
Custom Engagement Rings
Have something special in mind that you can’t find anywhere else? Ritani can make your dream engagement ring come to life. We'll help you design your ring and find you the right diamond - all for free. You'll also receive a 3D rendering of your custom ring and a quote with zero obligation to make a purchase. Contact customer service at 1-888-9RITANI or email Care@ritani.com today!
Ritani Reclaim
Have a diamond you no longer want? Ready to upgrade to a new diamond? Sell your diamond through Ritani Reclaim, whether you purchased it from us or somewhere else.
Military Discount
We’re grateful for those who serve our country. As our way of saying thanks, we offer military members and veterans a 1.5% discount. To receive this discount, please contact customer service and have a photo of your military or veteran ID available.
Flexible Payment Options
Ritani offers multiple ways to make your purchase.
All major debit/credit cards
Ritani accepts Visa, Mastercard, American Express, Discover, and PayPal.
Financing
Get 12-month flexible, interest-free financing when you apply for the Synchrony Credit Card. Instant credit and extended financing are also available. Financing is available to US customers only.
We cannot accept cash, ATM cards (cards without a Visa or Mastercard logo), COD, checks, or money orders.
Policies
Returns/Exchange Policy
Our hassle-free, 30-day return policy is part of our commitment to taking care of you every step of the way. If you’re unsatisfied with your Ritani purchase for any reason, orders can be returned within 30 days of delivery to your home. We’ll gladly arrange to have it collected at your door so you have one less errand to add to your list. To return your purchase, call Ritani customer service at 1-888-202-0801. A customer service representative will email you a return label along with simple packing instructions.
When returning diamond jewelry, it’s important to include the GIA or AGSL certificate that your jewelry came with. If the certificate isn’t included with your return, we will have to send the diamond back to the GIA or AGSL for recertification. You will still be refunded for your purchase, but you will be charged $175 for recertification. Recertification prices may vary.
Our return policy includes:
Free return insurance - you're 100% covered from when it leaves your hands until it arrives at our door.
Zero cost - FedEx return shipping is prepaid and there are no restocking fees.
Scheduled pick-ups - we'll schedule a FedEx pick-up at your home.
Non-Refundable Items
Custom eternity rings, or those that have been modified, cannot be returned or exchanged. These items are Final Sale.
Engraved jewelry items (excluding wedding and engagement rings) cannot be returned. These items are Final Sale.
Any special orders or custom requests (excluding wedding and engagement rings) cannot be returned. These items are Final Sale.
Price Adjustments
At Ritani, we frequently offer promotions and discounts. Price adjustments on purchases can only be made within 14 days of delivery. We cannot honor any new promotions or discounts after this timeframe.
Shipping Policy
Domestic Shipping
Fully Insured, Fast Free Shipping
Once your product has been handcrafted, Ritani offers complimentary shipping on all jewelry shipped in the U.S. via FedEx Priority Overnight and to Canada via FedEx Express Shipping. You’ll receive detailed order tracking so you’ll know exactly where your package is and what day it will arrive. A signature will be required at delivery.
Your order will be fully insured from our door to yours.
Perfect Packaging
We won’t ruin the surprise. Every order comes in a discreetly marked package so your secret will be safe.
Every piece of Ritani jewelry comes in a tasteful gift box so you can get the moment right.
Ship to an Alternate Address
Need to ship your order to an alternate destination? No problem. For security purposes, the shipping address for orders valued over $1000 must be on file with your credit card. Simply call the issuing bank for your credit card and provide them with your alternate shipping address.
For Military Personnel
We ship for free to our military members to any APO, FPO, or DPO address. Simply list your city as APO, FPO, or DPO and your state as AA, AE, or AP, along with your 5-digit zip/postal code for free delivery via USPS.
Use the following codes:
AE for Canada, Europe, Middle East, and Africa
AP for Pacific
AA for South & Central America
Privacy Policy
Secure Shopping
We’ve made engagement ring shopping simple, secure and safe. When you shop with us, you can rest assured knowing that your credit card information will be protected through world-class security technology. We will never sell your personal information to a third party.
Safe Online Transactions
When you make a purchase online through Ritani, your information is protected through SSL encryption technology. SSL technology keeps your credit card information between your browser and Ritani’s web servers private and secure.
Safe Over The Phone Purchases
If you would prefer to make a purchase over the phone rather than online, call customer service at 1-888-9RITANI. We will be happy to help by taking your credit card information or help you arrange for a bank wire transfer.
Pricing
Data, including prices, may be inaccurately displayed on our Sites due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our customer service representatives at care@ritani.com or 1-888-9RITANI.
Change or Cancel An Order
If you would like to change or cancel an order, please contact customer service. You can cancel or make a change to your order up until the order ships. If you are making a change to your order, your estimated delivery date will likely be extended so that we can modify your order.
Lifetime Warranty
At Ritani, we stand behind the quality of our jewelry. We spend hours, sometimes even days crafting our pieces. We offer a free lifetime warranty on all Ritani engagement rings and wedding bands in the unlikely event of a manufacturing defect. Under this warranty, we will repair or replace your engagement ring or wedding band at no cost to you.
This warranty does not apply to designer collections carried by Ritani, only rings under the Ritani label.
You have 45 days from the time of purchase to activate your warranty.
Our warranty includes the following services:
Free Center or Side Stone Tightening
Sometimes, the prongs holding your diamond can become loose due to the wear and tear of everyday activities. This is not a reflection of poor craftsmanship - a ring worn regularly is more likely to become damaged. It’s important to keep your center and/or side stones tight so that they don’t fall out.
Complimentary Ring Cleaning
We offer complimentary ring cleanings for life with your engagement ring purchase. You don’t need to ship the ring back to us - just visit your local Ritani partner jeweler. We recommend getting your ring cleaned at least twice a year to maintain its sparkle.
To find the Partner Jeweler nearest you, Contact Us.
Precious Metal Preservation
Precious metals require some maintenance over time to preserve their quality. Rhodium plating is a useful way to keep your precious metals protected. We recommend rhodium plating your jewelry every 3-5 years to keep it from becoming scratched or tarnished. Ritani offers complimentary rhodium plating once a year - all you have to do is pay for shipping. Contact a Ritani Customer Service Representative to arrange for your ring to be plated.
Your warranty is void if:
- Ritani determines that the product has been worked on or repaired by any party other than Ritani or an authorized Ritani jeweler, or if the product forwarded to Ritani is not manufactured by Ritani
- You have not registered your warranty on Ritani.com
- You are missing proof and date of purchase
- You are missing a valid warranty return authorization number
What’s the difference between a warranty and insurance?
An insurance plan and a warranty are not the same thing. Learn the differences between a jewelry warranty and insurance plan so you can properly protect your jewelry.
Why You Need Jewelry Insurance
It’s important to protect your expensive and sentimental pieces in case of loss or theft.
Diamond Upgrade Program
Diamond Buy Back
Ritani Reclaim
We’ve started this diamond buyback program for customers that no longer want or need their diamonds. Start by filling out a simple form with the details of your diamond and we’ll give you an estimate. A Ritani gemologist will reach out to you within 48 hours with the next steps.We offer immediate cash back for your used diamond or a Ritani Credit Value to use on our site at your own discretion or towards another diamond purchase.
At this time, we only accept diamonds that are at least 1 carat. Diamonds must be GIA or AGSL certified to qualify for Ritani Reclaim. Lab grown diamonds are not applicable to this program. We reserve the right to decline any diamond submission request.
Frequently Asked Questions
What if my diamond is still in its setting?
You can either have the diamond removed from its setting at a jeweler and ship it to us as a loose diamond, or we can remove the diamond in our White Plains factory and send you back your setting.
Do you buy lab diamonds?
At this time, we are only buying natural, earth-grown diamonds.
Is my diamond shipment insured?
You will receive a FedEx shipping label for your package that guarantees your shipment is 100% insured from your door to ours.
Will my diamond be safe in your facility?
Your diamond will be processed in a secure facility filled with security cameras. You can rest assured that your diamond will be safe. Your diamond will be fully insured, even inside our facility.
How soon will I receive payment for my diamond?
You will receive payment for your diamond in seven business days.
What if I decline to sell my diamond once it’s been appraised by Ritani?
If you no longer wish to sell your diamond, we will mail it back to you for free.