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Frequently Asked Questions

PAYMENTS

Do you offer split payment options for your customers?

Absolutely! Please call us at 1.888.974.8264 or contact our customer service team and they will be more than happy to accommodate your payment methods. 


ENGAGEMENT RINGS

Are your engagement ring settings nickel-free?

In order to give our customers with sensitive skin more options, our 18kt gold settings are available nickel-free for an additional $100 - contact customer service at 1-888-9RITANI or email care@ritani.com to get a nickel-free setting. Platinum is another hypoallergenic option.


I already have an heirloom diamond. Can you put it in one of your settings?

We can put an heirloom diamond in one of our settings at no additional cost, however, you will need to mail us your diamond so it can be reset in our White Plains factory.


Will white gold turn yellow over time?

All white gold jewelry features rhodium plating which protects the metal and gives it a silver appearance. However, rhodium plating can wear off over time. Ritani offers complimentary rhodium plating once a year - all you have to do is pay for shipping. Contact a Ritani Customer Service Representative to arrange for your ring to be replated.


Can I get my engagement ring engraved?

All engagement rings come with complimentary engraving. We can even engrave symbols such as hearts and infinity signs. Depending on your ring size, we can engrave up to 12 characters including spacing. Contact customer service at 1-888-9RITANI if you would like your jewelry to be engraved.


Can I see your engagement rings in person?

Ritani has showrooms in New York, D.C., and Philadelphia where you can see and try on some of our engagement rings. You can learn more about our different showrooms here.


What is total carat weight?

Total carat weight (abbreviated as CTW or CWT) refers to the combined weight of all of the diamonds in a piece of jewelry. For example, 1 CTW diamond studs mean that each diamond earring is 0.50 carats.


What is minimum total carat weight?

Minimum total carat weight refers to the lowest combined weight of all of the diamonds in a piece of jewelry.



DIAMONDS

Can you engrave a diamond?

Engravings can be added to the girdle of the diamond using lasers. Please note that engraving a diamond will make it final sale. You can learn more about diamond engraving here. If you are interested in engraving your diamond, please contact our customer service team.


I’m interested in learning more about a diamond through a Virtual Gemologist appointment. Will the diamond be sold to someone else by then?

You can request for a diamond to be reserved. Just contact our customer service team at 1-888-9RITANI or email care@ritani.com.


How long does it take to receive HD images of the diamond I am interested in?

It can take up to 48 business hours to receive HD diamond images.


Can I upgrade my diamond?

Any Ritani diamond purchased directly on Ritani.com after October 11, 2012 is eligible for an upgrade, as long as it is certified by the GIA or AGSL. You can upgrade to a diamond that is at least 50% greater in value than your original diamond. We will exchange your diamond for credit equal to 100% of its original value. To start the diamond upgrade process, contact customer service at 1-888-9RITANI or email care@ritani.com



LAB GROWN DIAMONDS

Are lab grown diamonds real?

Yes, lab grown diamonds are 100% real diamonds. They are chemically, physically, and optically identical to earth grown diamonds. A lab grown diamond will test as a diamond using a diamond detector.


Are lab grown diamonds better than earth grown diamonds?

People often assume that lab grown diamonds are more “perfect” than earth grown diamonds. Lab grown diamonds can still have inclusions, just like earth grown diamonds. When choosing between a lab grown diamond or an earth grown diamond, it’s really all about preference. Some people love that lab grown diamonds can be up to 30% less expensive, while others love that natural diamonds are produced by Mother Nature.


Can you tell the difference between a lab grown diamond and an earth grown diamond?

Since lab grown diamonds are chemically the same as earth grown diamonds, you cannot tell them apart, even with a loupe.


Can I upgrade my lab grown diamond?

At this time, we do not offer upgrades on lab grown diamonds.



JEWELRY

Is jewelry covered by the warranty?

Only engagement rings and wedding rings are covered by the warranty. Jewelry is not covered.


Can you repair broken jewelry?

If a piece of jewelry needs to be repaired, it should be sent to us for an assessment. If there are any fees, the customer will be notified of the cost prior to any work being done. Once the fee(s) are approved, our team will proceed with the repair. Please contact customer service at 1-888-9RITANI or email care@ritani.com for assistance.


Do you offer screw-back earrings?

We offer screw-back earrings at an additional cost. Please contact customer service at 1-888-9RITANI or email care@ritani.com to request screw-back earrings.


Do you resize fashion rings?

We cannot resize fashion rings. We advise that you make sure it fits your finger within the 30 day return period. We would be more than happy to exchange it for you.


Does Ritani create custom jewelry?

Ritani would be delighted to create your dream piece of jewelry. Please note that custom jewelry is non-returnable. To get started on your custom piece of jewelry, please contact customer service at 1-888-9RITANI or email care@ritani.com.


What is total carat weight?

Total carat weight (abbreviated as CTW or CWT) refers to the combined weight of all of the diamonds in a piece of jewelry. For example, 1 CTW diamond studs mean that each diamond earring is 0.50 carats.


What is minimum total carat weight?

Minimum total carat weight refers to the lowest combined weight of all of the diamonds in a piece of jewelry.



WEDDING RINGS

Are your wedding rings nickel-free?

In order to give our customers with sensitive skin more options, nickel-free wedding rings are available in 18kt gold for an additional $100 fee. Please contact customer service at 1-888-9RITANI or email care@ritani.com to order a nickel-free wedding ring. Platinum is another hypoallergenic option.

 
Do you resize wedding rings?

All wedding rings, excluding eternity bands(*) and alternative metals(**) may be resized once for free within the first year of purchase. If the request does not fall within the above guidelines, feel free to contact our Diamond Concierge team with additional questions.

(*) Eternity Bands - rings that have diamonds all around the band, therefore not allowing room for modifications.

(**) Alternative Metals are cobalt, titanium, and palladium.


Do you create custom wedding rings?

Yes, we create custom wedding rings! There’s no extra fee to create a custom ring. We’ll create a 3D render for you so you’ll know exactly what your ring will look like. To get started, call customer service at 1-888-9RITANI or email care@ritani.com.


Can you engrave wedding rings?

All wedding rings come with complimentary engraving. We can even engrave symbols such as hearts and infinity signs. Due to the nature of eternity bands, they cannot be engraved. Depending on your ring size, we can engrave up to 12 characters including spacing. Contact customer service at 1-888-9RITANI if you would like your jewelry to be engraved.


What should I engrave on my wedding ring?

Couples often choose their anniversary, the date they met, or their partner’s initials to engrave on the band.


How do I know what my ring size is?

Aside from visiting a jeweler, the best way to learn you or your partner’s ring size is by using a ring sizing tool. Ritani will mail you an easy-to-use ring sizer for free so you can discover your ring size at your convenience. Contact our customer service team to receive a free ring sizer.


Will white gold turn yellow over time?

All white gold jewelry features rhodium plating which protects the metal and gives it a silver appearance. However, rhodium plating can wear off over time. Ritani offers complimentary rhodium plating once a year - all you have to do is pay for shipping. Contact a Ritani Customer Service Representative to arrange for your ring to be plated.


Can I see your wedding rings in person?

Ritani has showrooms in New York, D.C., and Philadelphia where you can see and try on some of our wedding rings. You can learn more about our different showrooms here.



ANNIVERSARY GIFTING

Do you offer gift receipts?

Yes, Ritani offers gift receipts. When you are checking out, make sure to check the box “This order is a gift.” If you have already ordered something and forgot to check the box, contact customer service at 1-888-9RITANI or email care@ritani.com now.


Do you accept returns on jewelry?

Jewelry can be returned. However, custom jewelry pieces cannot be returned. You can read more about our return policy here.


I bought a diamond from Ritani a few years ago. Can I upgrade my diamond as an anniversary gift?

Any Ritani diamond purchased directly on Ritani.com after October 11, 2012 is eligible for an upgrade, as long as it is certified by the GIA or AGSL. You can upgrade to a diamond that is at least 50% greater in value than your original diamond. We will exchange your diamond for credit equal to 100% of its original value. To start the diamond upgrade process, contact customer service at 1-888-9RITANI or email care@ritani.com.


What should I get as an anniversary gift?

There are no strict rules as to what you should get as an anniversary gift. Some common anniversary gifts include eternity bands and diamond earrings - but get whatever you feel your partner would wear and cherish.



SHIPPING/RETURNS/EXCHANGES

Can my order be delivered internationally?

Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in over 100 countries and territories, with support for many more coming soon. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. For further information, please contact customer service via email at care@ritani.com or at 1-888-9RITANI.


Is international shipping free?

Ritani ships for free to all of our international customers.


Are returns free?

There is no cost to make a return. We can even schedule a FedEx pick up at your home or office. You’ll also receive free return insurance.


Are international returns free?

Yes, international returns are free. Please contact our customer service team within 30 days of delivery. A shipping label and applicable customer forms will be sent directly to you by Borderfree, our international shipping service.


How many days do I have to make a return?

Orders can be returned within 30 days of delivery to your home or partner store.


How long will it take for my order to arrive?

We offer free overnight shipping within the U.S. It can take anywhere from three days to two weeks to receive an engagement ring or wedding ring depending on the style of the ring.


Can I ship an order to a location that is not my billing address?

You can ship to an alternate location. However, your alternate shipping address needs to be on file with your credit card in order to receive the package. Simply call your bank and provide them with the alternate shipping address.


Is packaging discreet?

All orders will arrive in a discreetly marked package in order to not ruin the surprise.


Can I track my package?

For security purposes, we can’t disclose the tracking number. However, when your order ships, you will be notified via email and a link will be included to track your package by entering your order number.



WARRANTY

Is fine jewelry covered by the warranty?

Only engagement rings and wedding rings are covered by the warranty. Jewelry is not covered.


What are manufacturing defects?

The warranty covers all manufacturing defects - it does not cover normal wear and tear. Manufacturing defects are determined upon inspection at Ritani and NOT a Ritani authorized dealer and/or retailer. Ritani will provide a prepaid shipping label to have the item sent in for inspection. Ritani will review manufacturing defects and to their discretion advise if they can repair, if not they will replace the item at no cost to the consumer.

  • If Ritani confirms manufacturer defects, Ritani will cover the cost for return shipment.
  • If damage is determined to not be manufacturing defect, Ritani will notify customer and inform them of any repair services needed and cost at that time. No work will be done without customers consent at this point. Shipping both ways will be added to the fee. Priority overnight shipping is $35 one way for a US shipment. For customers outside the US, shipping costs are specific to the value of the product and destination, duties and taxes may apply.
  • Diamond coverage: if rings are received with any cracked or chipped diamonds the customer must notify Ritani immediately to put in the claim. If they do not, they will not be covered.


What are examples of wear and tear that are not covered?
  • Discoloration due to exposure to chemicals, makeup, swimming pools, hot tubs & bathing.
  • Prongs & precious metals wear over time and require restoration work as apart of normal wear and tear.
  • Bent, worn out and prongs that have been caught in fabrics and pulled that have allowed a stone to fall out or become lost are due to normal wear and tear.
  • Lost stones or stones that have fallen out, been chipped or have broken that is caused by normal wear and tear.


What will void the warranty?

The warranty is automatically voided if maintenance, repair, sizing and/or other services are performed by someone other than Ritani and/or a Ritani approved location. Approval needs to be granted by our customer service team and appointment for in store repair will be made by one of our customer service representatives.


Do you cover ring sizing?
  • All engagement rings & wedding rings, excluding eternity bands(*) and alternative metals(**) may be resized once for free within the first year of purchase.

    (*) Eternity Bands - rings that have diamonds all around the band, therefore not allowing room for modifications.

    (**) Alternative Metals are - Cobalt, Titanium, Palladium.

  • Shipping is covered both ways for the customer both in the US and Canada
  • Customers may utilize a Ritani authorized dealer and/or retailer for their complementary sizing only in cases where the ring needs to be sized within ¼ size up or down. If customer would like to redeem these services at a local jeweler that is a Ritani authorized dealer, request needs to be processed through CSR team and our CSR team will facilitate an appointment between customer and store. Requests not processed through customer service are invalid and fees may be applicable.


Do you cover prong tightening, re-polishing, or rhodium plating?
  • All of the above services must be done at Ritani and/or a Ritani authorized dealer.
  • A $35 one way shipping fee will apply for US shipments to have the item(s) sent to Ritani for servicing. Ritani will cover the return shipment. For customers outside the US, shipping costs are specific to the value of the product and destination, duties and taxes may apply.
  • If a customer would like to redeem these services at a local jeweler that is a Ritani authorized dealer, the request needs to be processed through our customer service team. Our team will facilitate an appointment between the customer and store. Fees may still be applicable if you are serviced directly through a Ritani authorized dealer. We do not cover these fees. However, you can choose to send your ring to our New York factory for free servicing. We will notify you in advance if there are any repairs that need to be made at an additional cost.


Can I get additional coverage, including wear and tear?

For additional coverage, including wear and tear, Ritani provides protection plans through Warrantech. You can purchase coverage for 2, 3, or 5 years. This coverage will include:

  • Resetting of gemstones or diamonds.
  • Bent, broken or worn prongs.
  • Thinning or cracked ring shanks.
  • Broken clasps, bracelets or chains
  • Broken or stretched pearl strands.
  • Broken earring backs or posts.
  • Gouges or discoloration.
  • Knotted or kinked bracelets and/or chains.
  • Refinishing and polishing; rhodium plating white gold; and chain soldering.
  • Repair of cracked or chipped stones.
  • Replacement of missing side or accent stones.
  • Loss of diamonds due to a defective setting (up to 0.25 carat).

Coverage plans can be added at checkout. If you already made a purchase but would like to add a coverage plan, you have 30 days within purchase to get one.


Do I really need to activate my warranty within 45 days?

While we recommend that it is activated within 45 days, you are able to activate it at any time.


Why do you need the recipient’s info to activate the warranty?

We request the recipient’s info so that in the unlikely event of an issue with their engagement ring or wedding ring, we can work directly with them to resolve the issue.