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Diamonds

Returns/Exchange Policy

Our hassle-free, 30-day return policy is part of our commitment to taking care of you every step of the way. If you’re unsatisfied with your Ritani purchase for any reason, orders can be returned within 30 days of delivery to your home. We can also gladly arrange to have it collected at your door, so you have one less errand to add to your list. 

To Return a Purchase:  

1. Call us at 1-888-9RITANI (1-888-974-8264). Have your order number or the email you used to place the order handy.  

2. Let the team member know you would like to return your order. 

3. Within 24-48 hours, you’ll receive a pre-paid, fully insured FedEx 2 Day return label via email. We will also send you simple packing instructions.  

4. Send it back to us through a FedEx location near you. 

5. We should receive your return within two business days, excluding weekends and holidays.  

6. All refunds will be processed within two weeks, in the original purchase method, unless noted otherwise.  Please note, if you paid with bank wire, you will receive your refund by a company-issued check.

Free return shipping only applies to U.S customers only. There is a return/exchange limit of 2 (returns or exchanges) per customer/household, per year. 

Additional Terms & Conditions

When returning a loose diamond or diamond jewelry (for example, an engagement ring, custom stud earrings, or a custom pendant) it’s important to include the grading certificate that your diamond came with. The grading certificate is the document that specifies the quality of your diamond. If the certificate isn’t included in your return, we will have to send the diamond back to its original agency for recertification. 

If you purchased an earth-grown diamond, it will need to be recertified by the GIA or AGSL.

If you purchased a lab-grown diamond, it will need to be recertified by either the IGI, GIA, GCAL, HRD, DF.

You will still be refunded for your purchase, but you will be charged $175 for recertification. Recertification prices may vary depending on the agency.

International returns are not subject to our free return policy. International customers will need to pay a return shipping fee. Shipping fees are subject to change based on individual countries. 

Our return policy includes:

  • Free return insurance - you're 100% covered from when it leaves your hands until it arrives at our door.
  • Zero cost - FedEx return shipping is prepaid and there are no restocking fees if you are within the 30-day return/exchange period. 
  • Scheduled pick-ups - we'll schedule a FedEx pick-up at your home.

Non-Refundable Items

Custom eternity rings, or those that have been modified, cannot be returned or exchanged. These items are Final Sale.
Engraved jewelry items (excluding wedding and engagement rings) cannot be returned. These items are Final Sale.
Any special orders or custom requests (excluding wedding and engagement rings) cannot be returned. These items are Final Sale.


Price Adjustments

At Ritani, we frequently offer promotions and discounts. Price adjustments on purchases can only be made within 14 days of delivery. We cannot honor any new promotions or discounts after this timeframe.