Our hassle-free, 30-day return policy applies to engagement rings, wedding rings, and jewelry and is part of our commitment to taking care of you every step of the way. If you’re unsatisfied with your Ritani engagement rings, wedding rings, and jewelry purchase for any reason, orders can be returned within 30 days of delivery. Loose Diamonds and Loose Lab Diamonds are NOT included in our 30-day return policy. Loose Diamonds and Loose Lab Diamonds have a 15-day return policy, and can only be returned within 15 days of when it was delivered to you. If you order a diamond and add a setting to it at a later time, the diamond will get an extended return window of an additional 15 days of when it was delivered to you, 30 days in total. It will not get a new return period after it is set in a ring and delivered to you. Effective on purchases made after November 3rd, 2022 Free return shipping only applies to U.S customers and is limited to two per customer. To return an item, simply contact our customer service team for a return label and RMA. It will take about 24 - 48 hours for our team to send you a pre-paid, fully insured FedEx 2-Day label. We should receive your return within two business days, excluding weekends and holidays. All refunds will be processed within two weeks, in the original purchase method, unless noted otherwise. Our return policy includes: Free return insurance - you're 100% covered from when it leaves your hands until it arrives at our door. Zero cost - FedEx return shipping is prepaid and there are no restocking fees. Scheduled pick-ups - we'll schedule a FedEx pick-up at your home. Note: Two returns/exchanges are allowed per customer, per year.