- COVID-19 is still a pressing issue in most countries. The delivery dates you see online are accurate, but on rare occasions we may experience unusual delays for diamonds coming from overseas. Our team is working diligently & around the clock to rectify this situation.
- Our customer service team is available to answer any questions you may have in regards to this issue.
Once your product has been handcrafted, Ritani offers complimentary shipping on all jewelry shipped in the U.S. via FedEx® Priority Overnight and to Canada via FedEx® Express Shipping. A signature will be required at delivery.
You'll rest assured knowing precisely what day your order will arrive. If you wish, you can also follow every step it takes along the way with detailed order tracking.
Your order will arrive in a discreetly marked package so your secret will be safe. Every piece of Ritani jewelry comes in a tasteful gift box that will make the presentation that much more amazing.
If necessary, Ritani is able to ship your order to an alternate destination. For security, the shipping address for orders valued over $1000 must be on file with your credit card. Simply call the issuing bank for your credit card and provide them with your alternate shipping address. You can also have your order shipped to a Free In-Store Preview partner jeweler where you can pick it up at your convenience.
Whether you need to absolutely preserve a surprise, or just want added peace of mind, you can ship any item over $500 to one of our partner jewelers free of charge.
We ship for free to our service men and women to any APO, FPO, or DPO address. Simply list your city as APO, FPO, or DPO and your state as AA, AE, or AP, along with your 5-digit zip/postal code for free delivery via USPS.
Use the following codes:
AE for Canada, Europe, Middle East, and Africa
AP for Pacific
AA for South & Central America
In the unlikely event you want to return an item, we will gladly arrange to have it collected at your door.
Our hassle-free, 30-day return policy is part of our commitment to taking care of you every step of the way. If you’re unsatisfied with your Ritani purchase for any reason, orders can be returned within 30 days of delivery to your home. We’ll gladly arrange to have it collected at your door so you have one less errand to add to your list. To return your purchase, call Ritani customer service at 1-888-202-0801. A customer service representative will email you a return label along with simple packing instructions.
When returning diamond jewelry, it’s important to include the GIA or AGSL certificate that your jewelry came with. If the certificate isn’t included with your return, we will have to send the diamond back to the GIA or AGSL for recertification. You will still be refunded for your purchase, but you will be charged $175 for recertification. Recertification prices may vary.