Terms and Conditions

Last updated: Mar 13, 2016

Welcome to www.Ritani.com and the Ritani for iOS mobile application (collectively the “Sites”). Thank you for your visit. Ritani.com and Ritani Direct LLC (“Ritani”, “we”, “us” or “our”) provide services to you subject to the terms and conditions included in this Terms of Use and other customer service pages which we have prepared to help make your shopping experience with Ritani as enjoyable and problem-free as possible. Please read them carefully. BY USING THE SITES AND THEIR SERVICES, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE OR ANY RITANI WEB SITE.

We reserve the right, at our sole discretion, to change, modify, add or delete portions of these Terms of Use at any time without further notice. You should periodically visit this page to review the current Terms of Use so you are aware of any revision to which you are bound. If we do this, we will post the changes to these Terms of Use on this page and will indicate at the top of this page the date these terms were last revised. Your continued use of the Sites after any such changes constitutes your acceptance of the new Terms of Use. If you do not agree to abide by these or any future Terms of Use, do not use or access (or continue to use or access) the Sites. It is your responsibility to regularly check the Sites to determine if there have been changes to these Terms of Use and to review such changes.

Product availability and pricing

If the piece of jewelry or diamond you were interested in is no longer available, call us and we can tell you when the jewelry item will be back in stock, or we can help you find a similar diamond. There are times when a diamond or jewelry item may be sold before we are able to remove it from the Sites. If this happens and you order an item that is no longer available, you will be contacted so that we can help you find something similar.

Data, including prices, may be inaccurately displayed on our Sites due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our customer service representatives at care@ritani.com or 1.888.9RITANI (1.888.974.8264).


Please review Ritani's Privacy Policy, which also applies to your visit to and use of the Sites.

Ownership and Copyright

The Sites are owned and operated by Ritani.com. Unless otherwise noted, all design and content included therein, including text, graphics, logos, icons, images, artwork, audio and video clips and software (“Content”) is the property of Ritani (or is used under license to Ritani) and is protected by United States and international copyright laws. Ritani reserves all right, title and interest in and to such Content.


Ritani, Ritani.com, and other marks indicated on the Sites are trademarks and/or service marks of Ritani or its affiliates. Other graphics, logos, headers, icons, scripts and service names are also trademarks or trade dress of Ritani. Ritani's trademarks, service marks and trade dress may not be used in connection with any product or service that is not Ritani's, in any manner that is likely to cause confusion of customers or potential customers, or in any manner that harms or discredits Ritani. All other trademarks related to the products sold on the Sites are the sole property of their respective owners.

Nothing on the Sites or in these Terms of Use should be construed as any license or right to use any trademarks or service marks displayed therein without the express written permission of Ritani or the trademark or service mark owner. Neither the names "Ritani.com" or "Ritani" nor Ritani's logos may be used for any purpose without Ritani's prior written consent. Ritani's logos may not be used as a link to any other web site without Ritani's prior written consent.

Use of Sites

Ritani's Sites and content are intended solely for personal and non-commercial use by visitors and online shoppers. Any use of any Ritani Sites or accompanying content other than for personal and non-commercial purposes is prohibited. You agree not to reproduce, publish, transmit, distribute, modify, create derivative works from, or commercially exploit in any way any of the content of any Ritani Sites. However, you may download, electronically copy and print any of the content of Ritani Sites for your personal, non-commercial use only. This is a revocable license, not a transfer of title, and is subject to the restrictions that you may not (a) modify the content or use it for any commercial purpose, or any public display, performance, sale or rental, (b) decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use any Ritani Sites in any manner that may be harmful to its operation or content.

Modification to sites

Ritani reserves the right to modify or discontinue, temporarily or permanently, the Sites (or any part thereof with or without notice. You agree that Ritani shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Sites.

Your account

By submitting your information to Ritani, you are defaulted to an opt-in status (except for regions outside of U.S.) which will apply for all email communications with Ritani, including administration, marketing, event planning, email discussion lists, and other uses as described on the Sites.

You can view and change your opt-in status at any time from your account on Ritani.com, but always have the opportunity to opt-out via a link in the footer of all non-transactional email messages sent by Ritani.com. Alternatively, you can email us at care@ritani.com. Some communications (e.g., important account notifications and billing information) are considered transactional and are necessary for all Ritani customers.

Comments and suggestions

We appreciate hearing from our customers and welcome your comments and suggestions regarding Ritani's Sites and the products offered for sale by Ritani, provided that such comments and suggestions are not illegal, obscene, threatening, defamatory, invasive of privacy, infringements of intellectual property rights or otherwise objectionable or injurious to third parties and do not contain or consist of viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam." You may not use a false email address, impersonate any person, or otherwise mislead us as to the origin of any comment or suggestion.

If you do submit comments or suggestions, you should be aware that Ritani's policies do not permit us to accept or consider creative ideas, suggestions, inventions or materials other than those that we have specifically requested. Ritani values your feedback on our products and our service but requests that you be specific in your comments and not submit creative ideas, inventions, suggestions or materials. Any feedback, comments or suggestions that you do send to Ritani will become the property of Ritani and shall not be subject to any obligation of confidentiality on the part of Ritani. Ritani shall not be liable for any use or disclosure of any such feedback, comments or suggestions. Ritani shall be entitled to unrestricted use of any such feedback, comments or suggestions for any purpose whatsoever, commercial or otherwise, without compensation to you or any other person who submitted the information.

Copyright Complaints

Ritani respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you should notify Ritani of your infringement claim in accordance with the procedure set forth below.

Ritani will promptly process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws with respect to any alleged or actual infringement. A notification of claimed copyright infringement should be emailed to Ritani’s Copyright Agent at [copyright@ritani.com] for (Subject line: “DMCA” Takedown Request). You may also contact us by mail or facsimile at:

Attention: Copyright Agent
30 Dr. Martin Luther King Blvd.
White Plains, NY 10601

To be effective, the notification must be in writing and contain the following information:

  • an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
  • a description of the copyrighted work or other intellectual property that you claim has been infringed;
  • a description of where the material that you claim is infringing is located, with enough detail that we may find it;
  • your address, telephone number, and email address;
  • a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law;
  • a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner‘s behalf.
  • Counter-notice

    If you believe that your User Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to post and use the content in your User Content, you may send a written counter-notice containing the following information to the Copyright Agent:

  • your physical or electronic signature;
  • identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled;
  • a statement that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content; and
  • your name, address, telephone number, and email address, a statement that you consent to the jurisdiction of the federal court located within New York County, New York and a statement that you will accept service of process from the person who provided notification of the alleged infringement.
  • If a counter-notice is received by the Copyright Agent, Ritani will send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at your sole discretion.

    Repeat Infringer Policy

    In accordance with the DMCA and other applicable law, Ritani has adopted a policy of terminating, in appropriate circumstances and at Ritani 's sole discretion, members who are deemed to be repeat infringers. Ritani may also at its sole discretion limit access to the Sites and/or terminate the memberships of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

    Product Descriptions

    Ritani makes all reasonable efforts to display the products listed for sale on its Sites as accurately as possible. However, the colors we use, as well as the display and color capabilities of your computer monitor, will affect the colors that you actually see on your screen. Ritani cannot guarantee that your monitor's display of any product color, texture or detail will be accurate. In addition, Ritani does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. While Ritani makes every effort to ensure that our products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, Ritani reserves the right to refuse sale of that item. If the pricing error is discovered after payment has been finalized, Ritani reserves the right to cancel the sale and refund the transaction in full. If a product offered by Ritani is not as described, your sole remedy is to return it in unused condition.

    Other Sites

    Ritani's Sites contain links to web sites that are not maintained by Ritani. We try to include links to only those web sites that are in good taste and safe for our visitors, but we are not responsible for the content or accuracy of any web sites other than our own and cannot guarantee that such web sites will not change without our knowledge. The inclusion of a link in Ritani Sites does not imply Ritani's endorsement of the web site. If you decide to use any links to access other web sites, you do so at your own risk.

    Free In-store Preview

    Free In-Store Preview may not be available in all areas.

    Disclaimer of Warranties and Limitation of Liability



    This disclaimer of liability applies to any damages or injury caused by any failure or performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, act of God, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. You also specifically acknowledge that Ritani is not liable for your defamatory, offensive, infringing or illegal materials or conduct or that of third parties.

    The law of certain states may not allow limitations on warranties or damages as described above. If such law applies to you, some or all of the above disclaimers, exclusions or warranties may not apply to you and you nay have additional rights. However, in no event shall Ritani's aggregate liability to you for all claims, damages, losses, and causes of action exceed the amount paid to Ritani by you for accessing Ritani's Sites.


    You agree to defend, indemnify, and hold harmless Ritani and its officers, directors, stockholders, affiliates, employees and agents from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, arising from your use of any Ritani Sites or your breach of these Terms of Use. If you are a California resident, you waive California Civil Code §1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”


    You agree that Ritani, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Sites and remove and discard any content within the Sites, for any reason, including, without limitation, for lack of use or if Ritani believes that you have violated or acted inconsistently with the letter or spirit of the Terms of Use. Any suspected fraudulent, abusive or illegal activity that may be grounds for termination of your use of service, may be referred to appropriate law enforcement authorities. Ritani may also in its sole discretion and at any time discontinue providing the Sites, or any part thereof, with or without notice. You agree that any termination of your access to the Sites under any provision of this Terms of Use may be effected without prior notice, and acknowledge and agree that Ritani may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Sites. Further, you agree that Ritani shall not be liable to you or any third-party for any termination of your access to the Sites.

    Applicable Law

    By visiting Ritani's web site(s), you agree that the law of The State of New York, without regard to principles of conflict of laws, shall govern these Terms of Use and any dispute that may arise between you and Ritani. These Terms of Use, together with the Privacy Policy and EULA, constitute the entire agreement between you and Ritani relating to your access to and use of Ritani’s Sites.

    Dispute Resolution

    Any controversy or claim arising out of or relating to these Terms of Use, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rues (including the Optional Rules for Emergency Measures of Protection), and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The arbitration proceedings shall be conducted before one (1) neutral arbitrator selected by the American Arbitration Association. The place of arbitration shall be New York, New York. Either party may apply to the arbitrator seeking injunctive relief until the arbitration award is rendered or the controversy is otherwise resolved. Either party also may, without waiving any remedy under these Terms of Use, seek from any court having jurisdiction any interim or provisional relief that is necessary to protect the rights or property of that party, pending the establishment of the arbitral tribunal (or pending the arbitral tribunal’s determination of the merits of the controversy).


    These Terms of Use, together with the Privacy Policy and EULA, constitute the entire agreement between you and Ritani and govern your use of the Sites, superseding any prior agreements between you and Ritani with respect to the Sites. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. The failure of Ritani to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Sites or the Terms of Use must be filed within one (1) year after such claim or cause of action arose or be forever barred. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. The section titles in the Terms of Use are for convenience only and have no legal or contractual effect. Notices to you may be made via either email or regular mail. The Service may also provide notices to you of changes to the Terms of Use or other matters by displaying notices or links to notices generally on the Sites. Ritani's Sites are operated by Ritani, LLC from its offices in White Plains, New York. Ritani makes no representations that the contents of any of its Sites are appropriate or available for use in other locations. Visitors who choose to access any Ritani Sites from other locations do so on their own initiative and are responsible for compliance with applicable local law.

    Once again, we thank you for your interest in Ritani. We hope that your experience at any Ritani Sites is enjoyable. Please contact us at legal@ritani.com to report any violations of the Terms of Use or to pose any questions regarding these Terms of Use or the Sites.